How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches out to Kitloans Tree Service to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to raise a concern and what comes next. It is a general template, not legal advice.

What You Can Tell Us About

You are welcome to write to us about:

• Your experience when calling or contacting Kitloans Tree Service
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. They are responsible for their own quotes, pricing, work and customer service. If something goes wrong with tree work at your home, the usual first step is to talk with the provider directly and keep a written record.

Please still tell us. Feedback about providers helps keep our network honest, and a provider who repeatedly falls short may be removed. Know that Kitloans Tree Service cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

How to Send Your Complaint

Email contact@kitloans.garden and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you hope we can do

What Happens After You Write

We will confirm we received your complaint by email, usually within a few business days. Then we will look into what happened, which may include contacting the provider. After that, we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our reply does not settle things, write back and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about licensed contractors, your state or local licensing office may be able to help too.

Contact

Email: contact@kitloans.garden